Refund, Shipping & Cancellation Policy

The short version

• Not approved → full refund. Your card is charged when you place your order, which is what lets us send it for provider review. If an independent licensed provider does not approve your order, nothing ships and we refund you in full.
• Before we send it to the pharmacy → full refund, any reason. Email us with your order number and we will cancel it. This is the window between placing your order and our sending it on for review, usually a day or two, and we will tell you if it has already gone.
• After it goes to the pharmacy → no refund. Your prescription is compounded individually for you, so it cannot be restocked, resold, or given to anyone else. Once that has started the cost cannot be recovered by us or by the pharmacy, which is why we cannot refund it, and it is the same reason a delivered order cannot be returned.
• Damaged, defective, or lost in transit → we make it right. Contact us within 14 days of the expected delivery and we will replace or refund, case by case.

Shipping

Approved, paid orders are prepared and shipped by the pharmacy in up to 5 business days. You will receive an email when your order ships, and can track status from your dashboard. Shipping is included in the listed price. We currently ship only within the United States, to states where our providers and partner pharmacies operate.

Cancellations

You can cancel at no cost any time before we send your order to the pharmacy. Email us with your order number and we will confirm. In practice that is the window between placing your order and our releasing it for review, usually a day or two; if it has already gone we will tell you rather than leave you guessing. After that point your prescription is being compounded individually for you and cannot be cancelled, because it cannot be un-made or dispensed to anyone else. Cancelled in time, your refund is issued to the original payment method, normally within 5–10 business days depending on your bank.

Problems with an order

If a shipment arrives damaged, is defective, or never arrives, email carloruggiero08@ironmendllc.com with your order number within 14 days. Please contact us before disputing a charge with your bank; we resolve almost every issue faster than a chargeback does, and we genuinely want to fix it.

Contact

IronMend LLC · 2310 N Henderson Ave, Ste B #1102, Dallas, TX 75206 · carloruggiero08@ironmendllc.com